It is our desire for you to have a functional and useful product. For end use customers only, purchasing less than three units, if after receiving your ParaZapper™ parasite zapper you are not fully satisfied with the product, you may return it in new undamaged condition for a full refund of the unit cost within 30 days after receipt ( excluding Shipping & Handling costs, cleaning, and used wrist straps ). The customer is responsible for return shipment. Returns from dealers and re-sellers are subject to a restocking fee. The The Eliminator™ Frequency Generator and The Eliminator™ IV Frequency Generator line of products does not carry this money back guarantee and provides only a Two year parts and labor warranty.
You must call or e-mail us first for instructions before returning.
Rechargeable batteries and charger are not returnable once the packages have been opened, so do not use them until you are certain that you want to keep them.
Used wrist straps can not be resold so there is a $12.00 US restocking charge on units returned with opened or used wrist straps.
Shipping, handling, and insurance cost are not refunded.
Additional charges may be:
Clean and polish copper paddles $9.50 per pair
Clean and polish copper pads $12.50 per pair
Dealer restocking charge, 1 to 30 days and 1-3 returned units, 10 percent.
Dealer restocking charge, 30 to 60 days and 1-3 returned units, 15 percent.
Dealer restocking charge, 60 to 120 days and 1-3 returned units, 20 percent.
Dealer restocking charge, 1 to 120 days and more than 3 returned units, 20 percent.
These items were polished when you received them, it is only reasonable and fair for us to receive them back in the same condition.
If you do not see at least some reasonable results from this product within 10 days, we want you to call us. We will try to help find out why you are not having good results.
Otherwise, returned units MUST be postmarked by the 30th day or there may be additional charges. Units that are not postmarked by the 30th day may be subject to a re-stocking charge of 25 % for 31 to 45 days and 50 % for those that exceed 45 days. We rarely charge re-stocking and we apologize, but this is due to the few people who like to abuse return policies. If you need to return a unit but can not do so within 30 days, call us.
The main point is that if it has not shown results within 30 days, it probably will not, and no other zapper is likely to either. Send it back quickly so we can refund your money and you can use the money on something else.
Returned units that have been used are not re-sold... or may be re-sold as refurbished units for those who can not afford new. What do we do with them when not resold? We often donate them to charitable organizations or to those who can not afford to buy in foreign countries.
Assembled ParaZapper™ units are warranted against defects in materials and workmanship for a period of 5 years from date of customer's receipt. Not covered by this warranty, are damages resulting from misuse, abuse, neglect, accidents, or acts of god and nature. Warranty period for ParaZapper™ units changed to 5 years on 20 July 2011.
The The Eliminator™ Frequency Generator and The Eliminator™ IV Frequency Generator line of products provides a 2 year parts and labor warranty and does not include a money back guarantee.
At our option, we will either repair or replace a defective unit or part which is covered by warranty. It is the customers obligation to provide shipment to our service center for repairs. We will provide return shipment by standard ground delivery. The customer may request 2-day or next day delivery at his/her own expense. If we must deliver to a P.O. Box or are required to use the postal service, additional charges may apply.
Because the wire to copper paddles and copper pads may break on occasion, we have an exchange policy. Call us when a wire breaks and we will mail you a replacement the following day. Return the old damaged one within 10 days and you will not be charged unless the wires were damaged by abuse, or extreme circumstances such as being chewed by a dog.
Notice: On advice of counsel, we are required to inform you that the statements and claims on our web site have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease -- not for use on humans or with pets. These battery powered devices are not offered or intended for human use or to diagnose or prescribe for medical or psychological conditions nor to claim to prevent, treat, mitigate or cure any conditions, nor to recommend specific products as treatment of disease or to provide diagnosis, care, treatment or rehabilitation of individuals, or apply medical, mental health or human development principles. The devices discussed herein have not undergone evaluation and/or testing by the United States Food and Drug Administration or like agency of any other country. Risks which might be determined by such testing are unknown. The information on zapper sites is not a substitute for medical or veterinary advice.
Additional Notice: These devices are sold only for the experimental use of killing microbes in water. Any other usage is considered to be off-label and such usage is at the discretion of the user. This is not a Medical device and is not represented as such.
Hulda Clark ParaZapper sales
490 Holland Rd. Unit B
Horton, AL 35980 USA
Phone Hours: 9:30 AM to 3:00 PM Central Time
Please Note that we do not sell by telephone but are happy to talk to you.
We are having telephone problems. The calls often go to voice mail too quickly and we are having a problem getting the messages.You may e-mail us at: email1
We often have 20 to 30 calls a day at 5 to 20 minutes each, and just can not answer them all without missing shipments.
If inquiring about an order, please include the order number / Invoice Number starting with HCPZ, The transaction number is different and not in our system.
EFAX = NO, we do not accept E-faxes due to possible risks.